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Flintshire councillor’s concern over North Wales Police 101 non-emergency service

A COUNTY councillor has expressed concern over North Wales Police’s non-emergency 101 number after spending 10 minutes on the phone waiting for someone to take his call.

Saltney councillor Klaus Armstrong-Braun said he used the 10p-a-minute line to report a non-emergency incident, but was frustrated at the time it took before someone was able to answer his call.

He said: “I made the call at about 4.30-5pm and when I got through they said they were inundated with calls and were short-staffed, and some of the special constables were being misdirected.

“I was stood outside near the road but the constable had been told to go elsewhere.

“Normal people aren’t going to hang on the line for 10 minutes.

“This is a serious problem but they said they apologised and would increase staff.”

North Wales Police inspector Paul McKeown, who now oversees the North Flintshire area, admitted there had been problems with the service but the force was overcoming them.

He said: “We have had feedback from residents saying there were issues with 101, but we are getting on top of them.”

Residents unable to use the 101 service should dial 0845 607 1001 in a non-emergency.